My Balloon Stock
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PRIVACY POLICY

Last updated: January 2026

1. Controller and Scope

My Balloon Stock is a software application operated by Netxus Labs. For purposes of applicable data protection laws, including the General Data Protection Regulation, Netxus Labs acts as the data controller with respect to personal data processed through the My Balloon Stock website, application, and related services.

This Privacy Policy applies to users worldwide.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Full name
  • Email address
  • Phone number
  • Business name
  • Billing address and or business address
  • Account credentials and identifiers
  • Usage data including interactions with the application
  • Device information, browser type, operating system
  • IP address and approximate geographic location

We do not intentionally collect sensitive personal data.

3. Lawful Bases for Processing

For users located in the European Economic Area, United Kingdom, or other jurisdictions requiring a lawful basis, we process personal data under one or more of the following:

  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • User consent where required

Legitimate interests include operating, securing, and improving the service.

4. How We Use Personal Data

Personal data is processed to:

  • Provide, operate, and maintain the service
  • Create and manage user accounts
  • Communicate service related notices and updates
  • Provide customer support
  • Improve performance, reliability, and security
  • Detect fraud, abuse, or unauthorized access
  • Comply with applicable laws and regulations

We do not sell personal data.

5. Communications and Consent

By providing contact information, users consent to receive communications related to:

  • Account access and onboarding
  • Operational notices
  • Security or legal updates

Marketing communications, if any, require explicit consent where required by law. Users may opt out of non essential communications at any time.

6. Cookies and Tracking

We may use essential cookies and similar technologies necessary for core functionality and analytics. Where required by law, consent will be obtained prior to placing non essential cookies.

7. Third Party Processors

We use third party service providers to support the operation of the service, including:

  • Hosting and infrastructure providers
  • Email and messaging services
  • Analytics and monitoring tools
  • Payment and billing providers when applicable

These providers act as data processors and are contractually obligated to process personal data only on our instructions and to implement appropriate safeguards.

8. International Data Transfers

Personal data may be transferred to and processed in countries outside the user's country of residence, including the United States.

Where required by law, such transfers are safeguarded using appropriate mechanisms, including standard contractual clauses or equivalent protections.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Provide the service
  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements

Data may be anonymized or deleted when no longer required.

10. User Rights

Depending on jurisdiction, users may have the right to:

  • Access personal data
  • Rectify inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Withdraw consent
  • Data portability

Requests may be submitted by contacting us. We may verify identity before responding.

11. Security Measures

We implement reasonable administrative, technical, and organizational measures to protect personal data. No system is entirely secure, and absolute security cannot be guaranteed.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the service or by email.

13. Contact

Privacy inquiries may be sent to:
support@netxuslabs.com

14. Translation Notice

This Privacy Policy is provided in English. Translations may be provided for convenience only. In the event of a conflict, the English version controls.